Shipping Information
United States Shipping
Free Shipping on All Orders
We're pleased to offer complimentary shipping on every order within the United States. No minimum purchase required.
Processing Time
Orders are typically processed and shipped within 2-3 business days. You'll receive a confirmation email with tracking information once your order ships.
Delivery Time
Most orders arrive within 5-7 business days after shipping. In rare cases due to carrier delays or unforeseen circumstances, delivery may take up to 28 days.
Tracking Your Order
Once shipped, you'll receive a tracking number via email so you can monitor your delivery every step of the way.
International Shipping
We ship to select countries worldwide. Shipping costs for international orders are calculated at checkout based on your location and order weight.
Customs & Duties
International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in your order total and are determined by your local customs office.
International Delivery Times
International shipping times vary by destination but typically range from 7-21 business days. In some cases, delivery may take up to 28 days depending on customs processing and local carrier schedules.
Delivery Issues
Delayed Shipments
If you haven't received your order within 28 days of your order date, please contact us at hello@growdiant.com. We'll work with you to track down your package and find a solution.
Lost or Damaged Items
If your item arrives damaged or doesn't arrive at all, contact us immediately. We'll work with our shipping partners to resolve the issue and ensure you receive your Growdiant fixture in perfect condition.
Incorrect Address
Please double-check your shipping address before completing your order. We cannot be held responsible for packages shipped to incorrect addresses provided by the customer. If you realize there's an error, contact us immediately and we'll do our best to update the address before shipment.
Questions?
If you have any questions about shipping, please contact us at hello@growdiant.com. We're here to help and respond to all inquiries within 48 hours.
We're committed to making your Growdiant experience seamless from order to delivery and beyond.