Warranty Information

Overview

Our products come with manufacturer warranties covering manufacturing defects. Warranty coverage and terms vary by product. Check your product manual, packaging, or product page for specific details.

Key Points:

  • Most products include a 1-2 year manufacturer warranty
  • Warranty covers manufacturing defects only, not misuse or damage
  • Warranty is separate from our 15-day return policy
  • Warranty claims must be made within the warranty period

What's Covered

  • Defective components (LED, power supply, circuitry)
  • Manufacturing defects in assembly
  • Failure due to material or workmanship defects
  • Non-functional products upon receipt

What's NOT Covered

  • Physical damage, cracks, or drops
  • Damage from misuse or improper use
  • Normal wear and tear
  • Damage from unauthorized repairs
  • Out-of-warranty claims
  • Liquid damage or environmental exposure

How to File a Warranty Claim

Step 1: Email hello@growdiant.com with:

  • Order number
  • Product name and delivery date
  • Description of defect
  • Photos if applicable

Step 2: We review your claim (2-3 business days)

Step 3: If approved, we provide a prepaid return label

Step 4: We repair or replace your product (7-10 business days after receipt)

Response Time: 48 hours

Warranty vs. Returns

Warranty Return
Time Window 1-2 years 15 days
What's Covered Manufacturing defects only Any reason
Condition Any condition if defective Must be unused, original packaging
Cost Free if approved Customer pays return shipping

Warranty Validity

Your warranty is valid only if:

  • Product purchased from Growdiant or authorized retailer
  • Product not modified or repaired
  • Serial number intact
  • All instructions followed
  • Used for intended purpose only

Warranty is void if:

  • Purchased from unauthorized reseller
  • Evidence of modification or repair
  • Damaged from misuse or accidents
  • Safety seals broken

FAQ

Q: When does my warranty start? A: On your delivery date (not purchase date).

Q: Is warranty transferable? A: No, only the original purchaser.

Q: Can I use both warranty and returns? A: No, choose one or the other.

Q: What if my claim is denied? A: We'll explain why and discuss repair options.

Contact

Email: hello@growdiant.com
Response Time: Within 48 hours
Include: Order number, product name, delivery date, issue description